Some homeowners have asked: How does a builder know when a project has been a success? Well, there’s good news—the answer to this question is one of the things that defines a great builder.
To a pro, every successful project crosses the finish line with three outcomes. First, the homeowners are thrilled with their new home; second, they walk away with good memories of the builder and the project; and third, they are eager to recommend the builder to friends, family, and colleagues. While homeowners tend to focus on quality and budget, professional builders work to ensure that the clients’ experience is a good one.
Timberlake Design/Build works hard to minimize stress and eliminate surprises. Our business processes and communication protocols are engineered to do just that. This effort starts during the sales process, where we help clarify your vision and create a project concept that satisfies that vision. It continues during design, where plans and specifications become the first tangible rendering of that vision. It includes a contract that eliminates surprises and clearly defines everyone’s roles and responsibilities. It then moves to a successful handoff, where the project manager studies the vision and outlines a plan for building it. We believe that the time invested during this planning stage is the foundation of a successful project and satisfied homeowners. A successful project isn’t without occasional unforeseen problems or errors—from a defective product that has to be returned to a long rainy period before the house is weather tight. Our professionals own these problems, makes sure you understand how they will impact the schedule, and corrects them where necessary. The common threads throughout the project are solid business processes, good service, and great communication.
We believe that builders at the top of their game have gotten there because they are skilled managers and good communicators. It’s important to understand how to listen to the homeowners’ needs, hopes, and concerns. And to know how to work with the homeowners to address them. This includes regular meetings where the homeowners are kept up to date about exactly what’s going on and what’s about to happen.
We pride ourselves on the level of referral business we generate year after year, after all, our success depends on satisfied clients! The most powerful advertising is a referral from a delighted homeowner and everyone on your Timberlake Design/Build team understands that this requires top quality work and strong, trusting relationships with clients. It’s a finish where everyone wins.